Refund policy

Return & Refund Policy

Effective Date:

At LORÉAN SA™, we are committed to providing premium-quality silk products. If you experience an issue with your order, we're here to help.

1. Returns

We accept returns within 7 days of delivery, provided that:

The item is unused, unworn and unwashed.
The item is in its original condition.
All original packaging, tags and accessories are included.
The item is free from stains, makeup, perfume, deodorant, pet hair or any other signs of use.

For hygiene reasons, products that have been used or washed cannot be returned unless they are defective or faulty.

2. Non-Returnable Items

The following items cannot be returned unless they are defective:

Used pillowcases
Used eye masks
Used scrunchies
Gift cards
Clearance or sale items (unless defective)

3. Faulty or Defective Products

If your product arrives damaged, defective or incorrect, please contact us within 7 days of receiving your order.

Please include:

Your order number
A description of the issue
Clear photographs showing the problem

Where required under the Consumer Protection Act, we will repair, replace or refund the item after assessing the claim.

4. Change of Mind

If you simply change your mind, you may request a return within 7 days of delivery provided the item meets the return conditions above.

The customer is responsible for return shipping costs unless the product is defective or supplied incorrectly.

Original shipping charges are non-refundable.

5. Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed back to your original payment method within 5–10 business days, depending on your payment provider.

6. Exchanges

We replace items only if they are defective, damaged or incorrect.

If you would like a different colour or product, please contact our support team and we'll gladly assist where possible.

7. Return Shipping

Customers are responsible for securely packaging returned items.

LORÉAN SA™ is not responsible for items lost or damaged during return transit.

We recommend using a tracked courier service.

8. Consumer Protection Act

Nothing in this Return Policy limits or excludes any rights you may have under the Consumer Protection Act, 68 of 2008, or any other applicable South African law.

Where the CPA provides consumers with greater rights than those stated in this policy, the provisions of the CPA will apply.