Shipping policy

Shipping Policy

Effective Date:

At LORÉAN SA™, every order is carefully prepared to ensure it meets our premium quality standards before it is dispatched.

Order Processing

All orders are processed after payment has been successfully received.

Each product undergoes quality inspection and careful packaging before being handed to our courier partner.

Please allow 1–3 business days for order processing before dispatch.

Delivery Time

Estimated delivery time is 14–21 business days from the date your order is placed.

Please note that delivery times are estimates only and may vary depending on your location, courier operations, public holidays or unforeseen circumstances.

Courier Partner

We proudly ship using Aramex Store-to-Door for deliveries throughout South Africa.

Once your order has been dispatched, you will receive a tracking number via email so you can monitor your shipment.

Delivery Delays

While we work closely with our courier partners to ensure timely delivery, occasional delays may occur due to circumstances beyond our reasonable control, including but not limited to:

Severe weather
Public holidays
High shipping volumes
Customs or regulatory inspections (where applicable)
Industrial action or transport disruptions
Courier operational delays

Where delays occur, we will do our best to assist you in tracking your parcel and communicating updates.

Nothing in this policy limits any rights you may have under applicable South African consumer protection laws.

Incorrect Shipping Information

Please ensure your delivery address and contact details are accurate before completing your purchase.

LORÉAN SA™ cannot be responsible for delays or additional delivery costs resulting from incorrect or incomplete shipping information supplied by the customer.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us as soon as possible with your order number.

We will work with our courier partner to investigate the issue and provide an appropriate solution in accordance with applicable South African consumer law.